Customer Experience Trainer

Job description

James Hardie Customer Experience Trainer Location: Scranton, PA (Keyser Avenue): POSITION SUMMARY: The Customer Experience Trainer is a key leadership position responsible for overseeing the new hire onboarding and ongoing training of the Customer Experience Teams. This role does not have any direct reports; however, because we “Value Every Individual” the trainer will play a key role in coaching and mentoring team members to be successful in their positions, and partner closely with people managers to identify opportunities for individual growth across the organization. The trainer will use data insights and feedback to identify training gaps and continually improve the existing training processes, while developing new trainings to level up the team to be “Better Today than Yesterday”. ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Training Development & Delivery: - Develop and deliver innovative, comprehensive training programs for new hires...