Patient Access Coordinator | Orthopedics

Job description

Under the immediate supervision of the Manager of Specialty Services, is responsible for ensuring a positive patient experience while working at Huggins Hospital Provider Practices, or centralized services in support of the Practices. These two primary core functions with their associated responsibilities wiII be rotated on campus as per a schedule designed to foster optimal cross coverage. Responsibilities: Communication: - Ensures excellent patient service at all times. Provides patient with all necessary information related to the scheduled appointment being mindful to ask if patient wiII require mobility or communication assistance. Accepts and returns patient calls using appropriate telephone etiquette. Ensures the patient's confidentiality is always maintained. - Answers the telephone, files, pre-loads, and performs chart preparation and record retrieval as needed. Provides the patient with appropriate educational materials related to the exam/appointment. Prepares the patient verbally for the recommended use of the Follow My Health Portal and Health Grid functionality. Utilizes the electronic medical record (EMR) to appropriately document within the patient chart for provide...