Gateway Administrator

Job description

Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution. - Monitors and supports the information technology and systems infrastructures. - Conducts analysis including planning, designing, and evaluating a variety of information technology tools. - Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades. - Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution. - Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. - Runs tests on and maintains operating system and related software. - Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. - Performs root cause analysis, diagnost...