Travel Consultant - Hollister

Job description

POSITION SUMMARY: Our Travel Consultants serve as knowledgeable ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories, and property details to effectively inform and upsell to guests. They are responsible for handling reservation inquiries - both verbal and written - with accuracy and efficiency, ensuring exceptional guest satisfaction while optimizing room revenue and sales opportunities. EXPERIENCE/QUALIFICATIONS: - Provide outstanding, personalized guest service while answering all phone calls within three rings. - Communicate with the guests in a professional manner via phone - Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell - Process all reservations, changes and cancellations coming over the resort's switchboard or via email. - Remain in constant awareness of all resort package plans, paying close attention to changes and updates - Handle daily correspondence and complete outbound calls in a timely manner; responding to inquiries and making reservations as needed - Maintain a thorough knowledge of all room types, rates, packages, and booking procedures. - Work within establ...