Junior ServiceNow Operations Specialist

Job description

The Junior ServiceNow Operations Specialist will serve as an essential member of the NMMES Program Operations Team, ensuring the daily stability, performance, and usability of the ServiceNow platform. As the program transitions from manual processes to automated workflows, this role provides technical support, incident triage, and foundational administration. The specialist will work under the guidance of senior administrators to support 50,000+ Navy personnel by managing IT Service Management (ITSM), Asset Management, and supporting Risk Management Framework (RMF) automation. Key Responsibilities: Platform Operations & Triage: Monitor the ServiceNow instance, triage incoming platform issues, and maintain platform stability. Handle Tier 1-2 incidents and service requests related to ITSM and custom applications within established SLAs. User/Access Administration: Perform user management, group administration, and role assignments in adherence to RMF security policies and "least-privilege" standards. Service Catalog Health: Maintain and update catalog items, record producers, and knowledge articles based on user feedback to enhance the Sailor/Civilian experience. Update Set Managemen...