Production Planning & Client Relations Manager

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES: · Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution. · Collaborate with Production, Planning, Purchasing, and Logistics teams to align customer orders with production capacity and material availability. · Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders. · Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts. · Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements. · Analyze customer demand patterns to support forecasting and production planning. · Improve processes involving order management, communication flow, and production schedule visibility. · Manage escalations, customer complaints, and service recovery actions. · Generate and review key customer and production planning metrics. · Maintain strong relationships with key accounts to understand expectations and future requirements. · Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction. SUPERVISORY RESPONSIBILITIES: · Direc...