Customer Support Manager

Job description

About Camlin Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide. 🌐 Customer Support Manager – North America Location: Atlanta, GA: Reports to: SVP Operations: Role Purpose: The Customer Support Manager will own the post-install customer lifecycle for all Camlin installed monitoring systems across North America. This role ensures that maintenance, reactive support, customer communication, and performance reporting are executed with discipline, transparency, and commercial awareness. The Customer Support manager will be responsible for - Protect recurring revenue - Improve gross margin on support work - Increase CSAT and retention - Reduce operational fire-fighting Key Responsibilities: Maintenance Operations Ownership: Own sc...