MSP Level 2 Technician

Job description

Summary: We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently. Responsibilities: - 401(k) - Free uniforms - Paid time off - Parental leave - Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software. - Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients. - Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points. - Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities. - Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss. - Client Communicati...