Credit & Accounts Lead, Member Services

Job description

As a Credit & Accounts Lead, you will serve in a member-facing role, supporting credit and account-related inquiries while contributing to operational execution. You will work closely with Credit, Onboarding, and Risk teams to ensure members receive timely, accurate, and thoughtful support across credit and account-related touchpoints. This role is well-suited for someone who brings a strong client service foundation with technical expertise, operates comfortably in fast-paced environments, and demonstrates initiative in a role that continues to evolve within a growing startup. Responsibilities: Member-Facing Credit and Account Support: Serve as a primary point of contact for members’ credit and account-related inquiries relating to payments, account activity, and spending requests Manage internal and external communications via third-party platforms Communicate clearly and professionally with high-net-worth members, balancing service excellence with policy and risk considerations Resolve routine credit-related requests independently while escalating complex cases with appropriate context Operations & Administration: Execute credit and account-related operational workflows, includi...