Customer Service Representative, PepUp

Job description

Job DetailsJob Location: Pocomoke Office - Pocomoke, MD 21851Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneJob Category: Customer Service Summary: A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office. Assist customers with any questions regarding their accounts both in person and on the telephone Resolve any complaints by working with other departments to satisfy the customer promptly Researching any customer problems and performing any adjustments to correct the problem Receiving payment on accounts in person and by telephone Reconciliation of customer accounts Performing any customer account maintenance such as, address changes, budget payment and prebuy plans Tracking and recording problem calls Handle mailing daily invoices and the process of month end statements Assist switchboard/receptionist with answering incoming calls Contacting customers to update information and look...