Customer Operations Manager

Job description

About the job At IPF Digital, we’re on the journey of becoming a skills-based organization – where your capabilities and potential matter more than job titles. We want to know what you’re great at, what excites you, and what you’d like to grow into. You will be responsible for the day-to-day management of the Czech Customer Care team . Providing leadership and direction to Team Leaders and their teams to ensure that an excellent standard of service is provided and maintained. Customer Operations Manager primary area of focus is to ensure that the business remains operational, sales focused, profitable, customer focused and resourced in an innovative and cost-effective way, and to drive profitability. Not sure if you tick every box? We’d still love to hear from you. About Team: Our Customer Operations team is responsible for delivering outstanding service to our customers while ensuring our processes remain efficient, scalable, and aligned with business goals. We collaborate closely with teams across the business – from marketing and risk to technology and compliance – to continuously improve the customer experience and drive sustainable growth. This role is based in Prague , with r...