Service Delivery Lead

Job description

Position: Service Delivery Lead Posting ID: 6962: Department: IS Customer Service Management: Status: Permanent Full Time: Role level: Professional Group (PG 11 $47.78hr- $59.72hr) Shifts: Monday to Friday (9am -5pm) Site : 2085 Hurontario St, Mississauga, Queensway Health Mississauga Hospital Posted: March 31-2026: Internal Deadline: April 7-2026: Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities. Position Overview: The Service Delivery Lead is responsible for overseeing the implementation, governance, and continuous improvement of IT Service Management (ITSM) processes across Trillium Health Partners (THP). This role ensures that In...