Sr. Manager, CRM Enablement - Commercial Banking

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing: As a member of CIBC’s team, the Sr. Manager, CRM Enablement focuses on overall CRM adoption, enhancement requests, user support, aligning with business on priorities, reporting, and Line of Business specific change management within Commercial Banking. The role will be closely connected to the leadership in Commercial Banking to address enhancements, guide Salesforce roadmap, and priorities through the operating model on behalf of the business. This position is instrumental in developing a deep understanding of Commercial Banking Sales/Support processes to drive adoption through initiatives where Salesforce can replace manual workflows, show best practices, and value where CRM can used to be an effective client and team management tool. Thi...