Client Service Associate II

Job description

Are you ready to make an impact in Securities Services? Join our Custody Client Facing team and help deliver exceptional support to institutional investors worldwide. Be part of a collaborative, innovative environment where your strategic thinking and client focus will drive results. As a Client Service Associate II in our Securities Services Custody Client Facing team , you will provide institutional investors with access to global markets for settlements, safekeeping, and asset servicing of securities, as well as ancillary services such as foreign exchange, collateral, derivatives lifecycle management, bank loans, and liquidity solutions. You’ll work closely with business partners, adapt to a dynamic environment, and play a key role in supporting our core client segments, including asset managers, asset owners, insurance/GSEs, banks/broker dealers, and hedge funds. Job responsibilities: - Provide excellent client service and support to internal and external clients daily - Monitor client inquiries, resolve non-routine issues, and partner with internal teams to resolve exceptions promptly - Perform root cause analysis to increase straight-through processing and build strong stakeh...