Customer Operations Specialist SMC (EMEA)

Job description

Company Description Santen is a specialized company with a proud 130-year heritage focused exclusively on eye health. As a Japan-originated, global company with our footprint in over 60 countries and regions, our mission is to provide essential and significant value to patients and society through our products and services created from our expertise in ophthalmology and from the patient’s perspective. Job Description: To ensure seamless customer operations by managing processes, improving customer satisfaction, and maintaining high standards of service delivery of assigned country portfolios, maintaining a customer centric approach. Supervising the outsourced Customer Service activities and improving key performance indicators. What you will do: - Oversee daily operations to ensure efficient and effective customer service - Coordinate with various departments to streamline processes and resolve customer issues promptly - Carry out all order-to-cash activities such as, but not limited to sales orders, credits, returns, backorders, invoicing, blocked orders for invoicing & goods allocation - Monitor customer feedback and implement strategies to enhance customer experience - Address a...