Customer Applications Support Specialist

Job description

Description The Customer Applications Support Specialist plays a critical role in delivering a positive customer experience through the effective support of Lifeworks-selected software applications. This role serves as a subject-matter expert for customer-facing platforms and collaborates closely with information technology, finance, compliance teams, and external vendors as needed. The Specialist is responsible for maintaining the accuracy and integrity of data and reports within customer applications, while driving continuous improvement of systems, processes, and procedures. Position Title: Customer Applications Support Specialist Department: Payroll: Hours: Full-time; 40 hours/week, Monday – Friday (non-exempt) Location: Lifeworks Services – Richfield, MN (Hybrid) Compensation: $23.73 to $26.69 per hour Bonus Eligible: Yearly: What we offer employees: Lifeworks offers a comprehensive benefits package which includes: - 18 days of PTO accrued in the first year of employment - 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday...