Membership Administrative Analyst

Job description

External Description Membership Administrative Analyst The Air Line Pilots Association, International (ALPA) , the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world seeks a Membership Administrative Analyst for our McLean, Virginia, office. ALPA represents more than 80,000 pilots at 42 airlines in the United States and Canada. Membership Administrative Analyst receive and respond to all inquiries from pilots, elected officers, airline officials, and others; analyze data files and incoming contacts from several sources and determine the appropriate action to be taken; efficiently and effectively respond to inquiries regarding pilot dues and insurance billing, , and any other issues related to pilot membership within established timeframes; ensure all correspondence related to membership or billing account inquiries are properly documented in the pilot’s electronic file; communicate with all other necessary parties to quickly and accurately obtain the information necessary to respond to all inquiries within established timeframes; track the status of all inquiries received; keeps pilots, elected officers, airline offic...