Telesales Supervisor

Job description

Job Description A bit about this role: As a Telesales Supervisor at Devoted Health, you will lead and develop a team of licensed telesales agents selling Medicare Advantage policies across multiple states. Your number one priority is being in front of agents: live coaching, call shadowing, role-playing, and providing immediate feedback to drive sales and conversion while maintaining the highest standards of quality and compliance. You will use data-driven coaching to improve performance across enrollment cycles, manage day-to-day operations, and resolve issues to protect the member experience. Your Responsibilities and Impact will include: Manage a team of 15+ licensed agents, fostering a culture of high performance, accountability, and mission-driven motivation. Deliver real-time training to drive resilient sales results, ensuring a strict balance between high conversion and uncompromising compliance. Achieve goals related to phone service levels, call quality, outbound contacts, sales, and appointments. Effectively manage remote and onsite teams across multiple time zones (Eastern, Mountain, Pacific, and Hawaii). Identify training, tech, or process-related needs to improve the me...