Desktop Support Technician II

Job description

Position Summary: The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide first line support for all customers of Florida Orthopaedic Institute and Surgery Centers and OSM Divisions . The Desktop Support Technician II is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service through our ServiceNow Ticketing system. Qualifications: 1+ year p revious experience of working in an IT support level 1 role or equivalent. Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office. Excellent IT skills and computer literacy. Excellent organizational skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques. Go...