FirstAlt Business Support Rep ll
First Student · US
Major Responsibilities - Manage all Transportation Partner payments, including JDE system integration. Work directly to resolve any missed trip payments an...
Job description
Major Responsibilities: - Manage all Transportation Partner payments, including JDE system integration. Work directly to resolve any missed trip payments and inaccurate trip data. Provide reports to the operations team on a weekly and monthly basis. - Coordinate with Field Operations that all driver background checks and MVR’s are up to date for FirstAlt drivers nationwide. Review daily requests and complete urgent requests as needed - Coordinate and assist Field Operations with any incomplete documents and problem solve as needed. - Oversee all Transportation Partner technical support to include new driver on-boarding, driver app installation and troubleshooting, and Transportation Partner portal training and support. - This position requires a high level of customer service communication and care - Detailed organization and problem-solving skills are critical for success - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management - Reduce the volume of incoming calls/emails, etc. through; Education – Utilizing existing technology and processes so they don’t have to call us. How to change a driver,...