Call Center Technical Support Representative

Job description

This position reports to our 2221 Lakeside Blvd Richardson, TX 75082 location. If selected, you must be able to report to this work location. How you’ll make an impact: As a Business Premier Service Consultant, you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You’ll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you’ll deliver excellent customer experiences, collaborate with teams, and stay up to date with the latest technology and offerings. What your day-to-day will look like - Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers. - Simplify and explain customer bills, rate plans, and features of AT&T’s products and services. - Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks a...