Office Coordinator

Job description

Benefits: - 401(k) matching - Health insurance - Paid time off Role: Office Coordinator: TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. This position is onsite in our Woburn office, 5 days a week, Monday – Friday. JOB RESPONSIBILITES: · Answer incoming calls and triage to the appropriate team member. · Open support tickets with as much detail as possible when new incidents are being reported. · Assist Remote Services technicians with obtaining additional information for the troubleshooting process when requested. · Schedule onsit...