Forward Deployed Engineer

Job description

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35% more calls answered compared to non-AI operators 45 million calls handled with a 99.9% uptime Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI. About the Role: As a Forward Deployed Engineer (FDE) at Synthflow, you’ll be the bridge between our technology and our customers’ real-world success. You’ll work hand-in-hand with enterprise clients after the sale to implement, customize, and optimize Synthflow’s AI phone agent solutions for their unique environments. You’ll combine strong technical acumen with customer empathy — translating business challenges into scalable solutions and ensuring smooth deployment, adoption, and measurable impact. This is a hands-on, high-ownership role where...