Enterprise Operations Center Specialist - Senior

Job description

The Enterprise Operations Center Specialist-Senior provides senior shift leadership for SEC ISS enterprise operations, ensuring continuous monitoring and support of production infrastructure and critical applications. This role supervises operations center staff in a multi-shift model, coordinates incident triage and escalation, and drives timely operational communications throughout the incident lifecycle. The specialist participates in root-cause analysis for complex issues and develops reporting that improves reliability and service quality. This position supports SOP/runbook maturity, shift-handoff discipline, and operational performance improvement across the Enterprise Operations Center (EOC). PRIMARY RESPONSIBILITIES: -Enterprise Operations Center Shift Leadership - Supervise day-to-day EOC activities and personnel in a multi-shift staffing model supporting 24x7x365 operations. - Direct monitoring, alert handling, and escalation workflows for enterprise infrastructure and critical applications. - Ensure complete and accurate shift-handoff reports and daily operations summaries, including risks and follow-up actions. - Provide technical and administrative direction to support...