Distress Passenger Agent

Job description

What We Need Corpay is currently looking to hire a Distress Passenger Agent within our Airline division. This position falls under our lodging line of business and is located in Schaumburg, IL. In this role, you will be responsible for managing and resolving hotel and ground transportation booking activities for distressed passengers. You will report directly to the Operations Supervisor and regularly collaborate with Scheduling, Vendor Relations, and Client Operations teams to ensure timely accommodations during irregular airline operations. How We Work As a Distress Passenger Agent, you will be expected to work in an on-site environment. Corpay will set you up for success by providing: Role Responsibilities - Assigned workspace at the designated on-site Schaumburg, IL location - Company-issued equipment - Formal, hands-on training on all internal systems and procedures The responsibilities of the role will include: - Managing and coordinating hotel and ground transportation accommodations for distressed passengers - Handling emergency relocations and last-minute booking changes during irregular operations - Communicating with internal teams and external vendors to ensure smooth r...