Customer Experience Specialist

Job description

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the human role — it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers. We're hiring Customer Experience Specialists to anchor that shift: people who don't just close tickets, but build the systems that eliminate them, design how AI handles conversations, and turn customer patterns into product priorities. You might’ve been the person on a team who builds the dashboards, automations, or workflows that make everyone else better from a Support, Implementation, CS Ops, or Analyst seat. Now you want to formalize that work as the r...