Customer Service Administrator

Job description

Summary We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator. The successful candidate will provide professional front-line customer service to community members and clients, including support with Post Office and Centrelink services. The role requires strong communication skills, attention to detail and the ability to manage multiple enquiries and administrative tasks in a busy service environment. Responsibilities: Customer Service and Front Counter Support Provide professional front counter customer service to community members and clients. Respond to enquiries in person, by phone, email or other communication channels in a timely and professional manner. Provide accurate information about organisational services and assist customers with general enquiries. Resolve customer issues and complaints respectfully and escalate where required. Maintain respectful and culturally appropriate interactions with all clients and community members. Post Office Services: Provide front counter postal services including processing parcels, registered mail, postage purchases and general postal enquiries. Assist customers with parce...