Senior DevOps Engineer

Job description

Immigration sponsorship is not available for this position What you can expect We are hiring a Senior DevOps Engineer to drive the reliability, scalability, and operational health of our realtime communications platform. You will be responsible for the day-to-day excellence of services supporting audio/video conferencing, recording, and live-streaming. This role requires a hands-on expert who can bridge the gap between complex infrastructure engineering and seamless product delivery within a global team environment. About the Team: This team manages essential meeting service operations at Zoom. We handle global, large-scale distributed systems and advance communication technology to connect individuals across physical distances. Responsibilities: Ensuring reliability and operations by owning the SLO/SLI framework for specific real-time services while tracking latency, availability, jitter, and packet loss metrics. Acting as an on-call responder during critical outages, guiding technical resolution, and participating in a global follow-the-sun rotation. Facilitating blameless postmortems and implementing technical action items to prevent recurring issues. Promoting preventive engine...