Customer Success Manager, Scaled, Resi

Job description

Customer Success Manager, Scaled Location: Hybrid (3 days in office per week) in Allen, TX only About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry. The Customer Success Manager - Scaled plays a key role in driving customer success primarily through technology-driven engagement strategies utilizing tools and platforms to monitor customer behavior and reactively deliver customer responses. The Customer Success Manager - Scaled will ensure our customers are successful in their deployment, adoption, and usage of Resi while still maintaining a balance with personalized interactions when needed, while managing a large volume of accounts with a “tech-touch” approach. Your goals will include net expansion (upsell & downsell), churn mitigation and renewals. Supervisory Responsibilities: None: Named as one of B...