Client Success Manager

Job description

Client Success Manager Department: Account Management: Employment Type: Full Time: Location: London, UK: Description: A Client Success Manager plays a critical role in servicing accounts that are key to the future success of the company. In this role you will work alongside the Senior Account Managers to execute on customized client engagement strategies to ensure our clients are deriving the maximum value from CFRA's services. The Account Management team works with the Sales, Research, Product, Marketing and Sales Operations Teams to develop an in-depth understanding of each client’s requirements and tailors’ solutions using CFRA content, products, and expertise to meet the client’s needs. Key Responsibilities: - Develop a deep understanding of your clients, including their objectives, needs, and working styles - Drive adoption of products/services - Monitor usage data to target inactive users - Maintain accurate users lists that reflect active users - Seek opportunities for growth, specifically with user adds, within existing accounts - Serve as the product expert for services within your client base - Conduct product trainings - Assist with inbound product and research related q...