TikTok Shop - Last Mile Solutions Manager

Job description

Team Overview The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. We are looking for a highly analytical and execution-driven Last Mile Operations Manager to oversee service provider performance across our FBT (Fulfilled by TikTok) logistics network. This role will focus on service quality monitoring, performance analytics, root cause identification, and continuous improvement, while working cross-functionally with internal teams and external partners. Responsibilities: 1. Service Provider Performance Management •Monitor and manage last-mile service providers’ performance (SLA, KPI, on-time delivery, exception rates, etc.) •Build and maintain performance dashboards and reporting systems •Identify underperforming vendors and drive accountability mechanisms 2. Data Analysis & Root Cause Investigation •Conduct deep-dive analysis on service failures (delay, loss, damage, delivery exceptions) •Identify root causes behind performance gaps using data and operational insights •Translate data findings into actionable improvement plans 3. Continuous Improvement & Action Planni...