Business Operations Supervisor

Job description

Company Details Berkley Industrial Comp provides best in class workers’ compensation insurance solutions to high hazard industries. BIN’s mission is to provide an unparalleled customer experience within the high hazard workers’ compensation market. BIN achieves its mission by focusing on the following core values: Tenacity – responsiveness with a high degree of determination - Integrity – character without compromise - Agility – flexible and collaborative - Expertise – knowledge and skill - Ingenuity – solution and future focused Responsibilities: The Business Engagement Department serves as an internal conduit for the maintenance and execution of tasks on behalf of multiple departments and is focused on delivering an elite, concierge-style customer service experience. Key functions include but are not limited to the following: - Lead day-to-day operations for the Birmingham-based Business Engagement team to ensure consistent, timely, and accurate support for Claims, Underwriting, Finance, and Marketing. - Monitor multiple shared mailboxes and other intake channels, prioritize incoming requests, and ensure prompt turnaround times aligned to service-level expectations. - Provide dir...