Key Account Specialist (Automotive - IATF 16949)

Job description

Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description: The Key Account Specialist performs a variety of account management /coordination activities in accordance with SGS procedures and processes and accreditation requirements to ensure all customer contracts are administered to meet customers' needs and expectations and deliver the highest level of customer satisfaction. This position is 100% remote: Job Functions: - Be the primary point of contact for selected clients. - Become the clients’ focal point for SGS Business Assurance services post contract award and work to the agreed client plan - Monitor and manage contract performance. - Monitor the performance of SGS regarding client specific KPI’s. - Identify risks with respect to poor performance / client expectations - Manage commercial aspects of the contract, including profit maintenance and business development opportunities. - Provide...