Director of Customer Experience & Integrated Quality Program Leader

Job description

This dynamic role will consist of the following key responsibilities: Management, Tracking, Reporting and Communication with NA Customers (OEM’s & large Tier-I’s) Experience & Playbook Leadership 1) Define methods, develop “Playbook” and training curriculum for managing, tracking, and reporting internally across Hutchinson ADI divisions and vis-à-vis customers, to meet the level expected by customers from top-supplier and to provide internal and external clarity and visibility. Deploy and embed methods governing program reviews, production and rate readiness, and daily management reporting. 2) Ensure consistent execution across divisions and sites to constitute a ONE-ADI language while allowing flexibility for different products, customers, and programs (BTS, BTP, etc.) 3) Drive and monitor adoption and assimilation through sustained and coordinated engagement with division GMs, site leaders/plant managers. and other focal. 4) Repeat training of the divisions as necessary. Assist divisions to generate matrices, graphs and figures. Update material (playbook and training) to include the broadest NA customer span. Perform “train the trainers” for identified facilitators at the divisio...