National Service Support Lead

Job description

About the Role Fraserway RV is seeking a National Service Support Lead to strengthen service operations across our dealership network. This national‑level role is hands‑on, people‑focused, and operational in nature — designed for a service professional who thrives on training, consistency, and problem‑solving. As a trusted resource to our dealerships, you’ll support Service Advisors through onboarding, coaching, and process standardization, while also stepping in as an operational “safety net” during staffing shortages, peak demand, or disruptive events. Your work will directly impact service advisor effectiveness, labor recovery, work order quality, and the customer experience nationwide. What You’ll Do: - Lead onboarding and hands‑on training for Service Advisors across the dealership network - Develop and support service training materials, including warranty and documentation procedures - Coach Service Advisors on systems, workflows, and best practices - Drive consistency in service advisor performance standards and work order accuracy - Support labor recovery, proper time allocation, and alignment with accounting processes - Assist in implementing and maintaining national serv...