SERVICE ADVISOR

Job description

Dealership: L0502 Suburban Ford of Romeo SUBURBAN FORD of ROMEO: EXPERIENCED SERVICE ADVISOR – THIS IS NOT AN ENTRY-LEVEL ROLE: Suburban Ford of Romeo is a high-volume, fast-moving service operation with more work than we can handle. We need a proven, battle-tested Service Advisor who can step in immediately, take control of the drive, and turn opportunity into results. If you know how to move tickets, drive revenue, and keep customers coming back—you will thrive here. If not, this is not your job. THIS IS WHAT YOU WILL OWN: You are not just writing tickets—you are running the show. This is a performance-driven role. Speed, accuracy, and communication are non-negotiable. - Diagnose vehicle concerns quickly and accurately—no hesitation - Verify warranties and service contracts with confidence - Build strong, profitable estimates for labor, parts, and materials - Write repair orders, secure approvals, and move work through the shop fast - Act as the single point of accountability between customer and technician - Clearly communicate issues, solutions, and expectations on both sides - Identify and sell additional services the right way—professional, direct, and effective - Handle manu...