Senior Account Manager - Dutch speaking, 12-month FTC

Job description

Job Title Senior Account Manager - Dutch speaking, 12-month FTC Job Description Summary We are seeking a proactive and experienced Senior Account Manager & Team Lead to oversee two key client accounts — Vodafone Ziggo and PostNL. In this role, you will be responsible for delivering high‑quality service across Lease Administration and Estates Management, managing client relationships, driving operational excellence, and leading a high‑performing team. This position is ideal for someone who thrives in a client‑facing environment, enjoys solving complex real estate challenges, and is motivated by developing people and improving processes. Job Description Key Responsibilities: Account Management & Client Engagement: Serve as the primary point of contact for Vodafone Ziggo and PostNL. Build and maintain strong client relationships, ensuring high satisfaction and trust. Oversee end‑user support and ensure timely resolution of issues. Lead quarterly business reviews and other client meetings. Drive contract renewals, upsell opportunities, and business development within the accounts. Maintain credibility by staying current with industry trends and best practices. Service Delivery Oversigh...