Call Center Representative Lead

Job description

The Lead Call Center Rep supports practices and offices within the respective market. The Lead supports the operations of the call center and serves as a front-line contact and troubleshooter for issues within the call center. The lead Rep must be able to work efficiently in a fast-paced environment, have the ability to communicate clearly and professionally with patients. The Rep handles triages, routes all incoming calls and emails, schedules patients according to the physician’s schedule and template. Understand the patients’ issues and conveys messages documented within the patient’s account to the patients. Updates, collects, and verifies patient demographic information, registers patients, updating and educating patients on current practice policies and changes to the organization as instructed by management. - Maintains a working knowledge of the Physicians’ specialties, schedules, and locations. - Serve as the first point of contact for troubleshooting or other issues within the call center - Schedules patients with the appropriate doctor. - Registration: Obtains and confirms patient demographics, insurance, and updates the patients accounts as needed. - Understands and has...