Claims Performance and Insights Lead

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives. The Opportunity: As our Claims Performance & Insights Lead , you’ll play a pivotal role in shaping how performance is understood, measured and improved across our Core Claims portfolio. Partnering closely with the Head of Claims Enablement, you will design and embed performance frameworks, deliver high-quality reporting and insights, and influence decision-making through clear, data-driven narratives. In this role, you will: This is a unique opportunity to sit at the intersection of data, performance and transformation, driving meaningful outcomes that impact both the business and the communities we serve. - Design and embed performance frameworks, KPIs and metrics across Core Claims - Develop and deliver insightful reporting and dashboards to inform operational and strategic decisions - Analyse performance trends, risks and opportunities, providing clear, actionable insights - Support the manag...