Sr Application Support Engineer

Job description

Overview Responsible for the maintenance, support, and operations of the TJC enterprise applications. This includes ensuring functionality and usability of the TJC enterprise applications as aligned with the organization’s priorities and enabling business users and customers to do their work effectively. The application support engineer is responsible for diagnosing and resolving application issues to ensure optimal performance and usability of the various systems users and providing root cause analysis with recommendations for improvements. This support engineer is accountable for performing maintenances operations tasks including monthly, quarterly or annual ones. Programming and debugging will be required in order to implement application enhancements, develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues. Responsibilities: - Complete understanding of assigned TJC business processes and IT systems. Maintains detailed knowledge about assigned applications as well as other TJC business processes and their interfaces to various applications. - Listens, interprets, and documents application support and maintenance requirements and/or requests....