Customer Success Manager - Accounting - Remote

Job description

Salary, bonus (10k), equity NO visa sponsorship: There is a strong preference for candidates in the Pacific time zone, though candidates on the East Coast are also considered. 💰 Selling points Our client, a B2B fintech software startup, is seeking Implementation Specialists. They are looking for an Implementation Specialist with 2–3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90–100 days on the platform. The ideal candidate is proactive, coachable, and thrives in a structured individual contributor role. You will serve as the primary point of contact for new customers, ensuring they are fully onboarded and positioned for long-term success. - 2+ years customer-facing experience in SaaS/software companies - Customer Success Manager or Onboarding Specialist title preferred - Startup experience strongly preferred for handling chaos/ambiguity - Backed by Y Combinator - $12M funding from top investors - Genuine product love - customers really love what they've built - Growth opportunities - Promoted 2 people last year - Grea...