Customer Services Manager

Job description

About Us Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen products reach food suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments. We are seeking an experienced Customer Service Manager to lead a small team responsible for building strong day-to-day relationships with QSR customers. About the Role: The Customer Service Manager will oversee daily customer contact and issue resolution for both in-store and field-based customers, while maintaining strong relationships with key head office stakeholders. They will ensure issues are followed up and resolved promptly, delivering an excellent customer experience. What You’ll Do: Lead and manage the QSR Customer Service team, ensuring high performance, coverage, and capability Act as the primary contact for QSR store managers, franchisees, and head office stakeholders Proactively manage customer issues, escalations, KPIs, and service performance thr...