Field Service Manager

Job description

PRIMARY RESPONSIBILITIES: - Lead and manage offshore crane service operations, including direct oversight of offshore technicians and a Field Service Supervisor. - Establish departmental goals, KPIs, and performance standards aligned with business objectives, including revenue, margin, utilization, safety, and customer satisfaction. - Develop, manage, and maintain accountability for an annual service budget, including forecasting, cost control, labor efficiency, and capital expenditures. - Provide leadership, coaching, and development of service personnel including workforce planning, competency development, performance evaluations, succession planning, and hiring decisions. - Ensure safe offshore operations in compliance with NOV policies, customer standards, and regulatory requirements; promote a zero-incident safety culture. - Drive continuous improvement in service execution, technician productivity, and operational efficiency. - Maintain oversight of service backlog, revenue capture, billing accuracy, work in progress, and accounts receivable. - Support commercial growth through customer engagement, proposal input, scope development, and identification of aftermarket opportuni...