Customer Services Associate

Job description

Overview Provides exceptional customer service to donors via phone, e-mail, live chat or text regarding a question or concern, striving to meet each donor’s need in a prompt time frame. Utilizes Customer Care software system to update specific account information for each applicable donor prior to completing a case and reaching daily goals. Responsibilities: The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. - Resolves customer service inquiries that are received via a phone call, email, live chat or text, providing timely assistance and working on a resolution that satisfies the donor and meets the needs of the business; determines if staff management update is required prior to resolving a case - Assists with front desk duties during Receptionist lunch and vacation time - Covers the mailroom on a rotation basis during specific set times each w...