Sr. Manager, Networking Service Support

Job description

Primary Duties & Responsibilities The Sr. Manager, Networking Service Support role owns the end-to-end service delivery for datacenter and communications customers. This position is accountable for rapid service restoration, SLA compliance, and overall customer satisfaction through effective leadership of technical support, field service operations, parts delivery logistics. This is a highly cross-functional and customer-facing role that requires strong operational leadership, sound technical judgment, and accountability for measurable service outcomes. This manager works closely with customers as well as engineering, operations, supply chain, and sales teams to deliver reliable, high-quality services. The ideal candidate has a strong technical background in networking systems and related components (i.e., transceivers, optical circuit switches (OCS), optical line systems (OLS), and fiber infrastructure). Excellent communication skills and the ability to collaborate effectively across internal teams while working directly with customers. Core responsibilities: - Customer Service Delivery & SLA Ownership - Act as the service‑level owner for assigned customer relationships. - Proacti...