Patient Access Associate II - Financial Counseling & Customer Service - 40hrs

Job description

Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for training, problem resolution, etc. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center. Administrative: Registration: Scheduling: - Following department protocol provides general receptionist, secretarial support, or Health Unit Coordinator functions. - Performs a variety of administrative support activities in support of the unit operations. - Responds with tact and discretion to the needs of patients and families. - Maintains privacy and confidentiality. - Assists with staffing assignments and scheduling as requested. - Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient c...