Customer Concierge

Job description

CUSTOMER CONCIERGE Department: Sales Reports To: Team Lead, Texas Location: Texas Markets - Uvalde POSITION SUMMARY: The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home Wi-Fi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency-removing barriers and providing a smooth, stress-free onboarding experience. This is a part-time position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service. RESPONSIBILITIES: - Visit customers at their homes to assist with transitioning to our fiber internet service. - Guide customers through canceling their existing provider, ensuring a smooth process. - Set up home Wi-Fi networks and troubleshoot basic connectivity issues. - Provide hands-on training on streaming services, helping customers cut the cord from traditional cable. - Clearly explain next steps in the onboarding proces...