Customer Service Representative

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose: The Customer Service Representative (CSR) delivers consistent, high‑quality customer experiences across all service channels, including face‑to‑face, phone, email, web chat and social media. As the first point of contact for customers, you will manage enquiries, registrations, complaints and transactions efficiently, ensuring accurate information, smooth customer journeys and full adherence to agreed service standards and British Council policies. You will aim to resolve the majority of customer issues at first contact, escalating complex matters when required and identifying opportunities to promote relevant products and services to support sales and retention. The role requires strong attention to data accuracy, compliance and effective use of systems such as CRM and registration platforms, while combinin...