Seasonal PBX Operator/Langham Touch Agent-Part Time - The Langham, Chicago

Job description

PRIMARY OBJECTIVE OF POSITION: Answer internal and external telephone calls in a friendly and courteous manner and direct calls through the hotel switchboard. Input wake up calls and messages into the system, retrieve messages as requested. Actively coordinate communications within the hotel and act as a liaison to internal and external guests. Receive, log and dispatch internal and guest request calls and follow up each call for completion. Listen to and resolve all guest concerns directed to the department. All Langham Touch/PBX Operators to be fully versed in the Forbes service standards. RESPONSIBILITIES AND JOB DUTIES: - Promptly answer telephone calls and greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. - Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. - Be fully versed on all Food & Beverage related informa...