Product Area Lead Fraud Management

Job description

This role was posted internally before (19-2-2026 - 27-2-2026). At ING, we have bold ambitions to safeguard our customers as they bank in an increasingly digital world. Fraud is evolving rapidly, regulations are tightening, and customer expectations around security continue to rise. To keep our customers safe, we need strong strategic leadership, robust fraud management capabilities and a clear global direction. This is where the Product Area Lead Fraud Management comes in. The team: The Global Fraud Management team leads ING’s global strategy to prevent and detect fraud across all products and countries. The Product Area Lead works at the centre of this team, driving key initiatives such as global process harmonisation and the rollout of the Fraud Case Management system, which strengthen customer protection and reduce fraud losses. The team operates in a collaborative, international environment that values expertise, innovation and continuous improvement, empowering fraud professionals worldwide to deliver consistent, scalable fraud‑management solutions. Roles and responsibilities: The Product Area Lead Fraud Management is responsible for fraud management globally across all produ...